1. Personal information you provide is processed fairly, lawfully and in a transparent manner.
2. Personal information you provide is collected for a specific purpose and is not processed in a way which is incompatible with the purpose which we collected it.
3. Your personal information is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
4. Your personal information is kept accurate and, where necessary kept up to date.
5. Your personal information is kept no longer than is necessary for the purposes for which the personal information is processed.
6. We will take appropriate steps to keep your personal information secure.
7. Your personal information is processed in accordance with your rights.
8. We will not transfer your personal information to another country or an international organisation outside the European Economic Area unless required to do so by law. Where this is necessary we will take the required steps to ensure that your personal information is protected. Such steps may include placing the party we are transferring information to under contractual obligations to protect it to adequate standards.
9. We do not sell your personal information and we also do not permit the selling of customer data by any companies who provide a service to us.
We also collect your personal information from:
The information that we collect will depend on our relationship with you. Where other people are named on your contract, we may ask you to provide the information below in relation to those people too, if this is relevant to your contract.
Where we are the data controller of personal information we may collect the following:
We may process your personal information for several different purposes and these are set out in more detail below. Under data protection laws we need a reason to use and process your personal information and this is called a legal ground. We have set out below the main reasons why we process your personal information and the applicable circumstances when we will do so.
This might include:
The right to access your personal information:
You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing.
The right to rectification:
We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us and ask us to update or amend it.
The right to erasure:
In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or where you choose not to proceed with a contract or use your vehicle at work. However, this will need to be balanced against other factors, for example according to the type of personal information we hold about you and why we have collected it, there may be some legal and regulatory obligations which mean we cannot comply with your request.
Right to restriction of processing:
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.
Right to data portability:
In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.
Right to object to direct marketing:
You can ask us to stop sending you marketing messages at any time.
The right to withdraw consent:
For certain uses of your personal information, we will ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your personal information. Please note in some cases we may not be able to provide a contract, or you may not be able to use your vehicle at work if you withdraw your consent.
The right to lodge a complaint:
You have a right to complain to the ICO at any time if you object to the way in which we use your personal information. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/ You can make any of the requests set out above using the contact details provided to you. Please note that in some cases we may not be able to comply with your request for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can't comply with your request, we will tell you why. In some circumstances exercising some of these rights will mean we are unable to continue providing you with a service which may result the termination of your contract, you will be liable for any termination fees or you will be unable to continue using your own vehicle at work.
We may use your information to provide you with details of products and services that may be of interest to you, but we will only do this where you have provided your consent. You can always change your mind by contacting us and telling us you no longer wish to be contacted.
We would like to use ‘push notifications’ to provide you with news, updates and offers. You will only receive these notifications if you opt-in by clicking ‘allow’ via the pop-up when first accessing our site.
If you would like to unsubscribe at any time and don’t know how to, please call us on 01206 252300 option 6 for assistance. Push notification subscriptions are controlled by your internet browser and device.
We do store any identifiable data about you or your device as a result of push notifications.
If you have any questions or require additional assistance regarding our push notifications then please contact us firstname.lastname@example.org or 01206 252300 option 6
We are committed to only sending you marketing communications that you have clearly expressed an interest in receiving. If you wish to unsubscribe from emails sent by us, you may do so at any time by following the unsubscribe instructions that appear in all emails. Otherwise you can always contact us to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.
Please note that we may retain any data provided to us on our websites for a limited period, even if you do not complete your quote. The information may be used to enquire as to why you did not complete your quote or for us to better understand your needs but only if you have agreed for us to contact you.
If you wish to contact us about Data Protection, the details are below:
Red Lion House
If you would like to contact the UK’s Information Commissioner’s Officer direct; please write to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number https://ico.org.uk /global/contact-us/email/